Description

Workplace Conflict Resolution Skills and Strategies equips managers with expert level best practice skills and strategies so they can confidently deliver successful conflict resolution processes.

In this online, self-paced course, managers will learn:

• how to think and behave like an expert mediator, so they can successfully resolve simple, low level conflicts quickly, and easily on their own
• how to self-reflect and self-develop, in the context of workplace conflict
• how to keep their cool, and manage high level emotions in themselves and others
• how to understand their team members so they can best support those experiencing workplace conflict
• how to demonstrate empathy to your team.

Expert workplace conflict resolvers in your organisation will save your company thousands of dollars each year through ensuring issues do no escalate into high level conflicts and complaints.